Privacy Policy

Last updated: 18 July 2026

1. Introduction

This Privacy Policy explains how LitLine ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or purchase products from our online store.

LitLine designs and sells made-to-order 3D printed lighting products and decorative objects. We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

2. Who We Are

LitLine is responsible for the personal data collected through this website and online store.

Data Controller: LitLine

Contact Email: muly@litline.co.uk

3. Geographic Scope

This Privacy Policy applies to customers located in:

  • United Kingdom

  • European Union

  • United States

  • Latin America (including Mexico, Central America and South America)

4. Information We Collect

When you visit our website or place an order, we may collect the following information:

Identity Data

  • Name

  • Billing address

  • Shipping address

Contact Data

  • Email address

  • Telephone number (if provided)

Transaction Data

  • Products purchased

  • Order history

  • Payment confirmation (processed securely by third-party payment providers)

Technical Data

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies

We do not store your full payment card details.

5. How We Use Your Data

We use your personal information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Provide customer support

  • Respond to enquiries

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and maintain website security

  • Comply with legal, accounting and tax obligations

We will not use your personal information for marketing purposes unless you have given your consent where required.

6. Legal Basis for Processing

Where UK GDPR or EU GDPR applies, we process your personal data under one or more of the following lawful bases:

  • Contractual necessity – to process and fulfil your order.

  • Legal obligation – to comply with tax, accounting and other legal requirements.

  • Legitimate interests – to improve our services, operate our business efficiently and prevent fraud.

  • Consent – where required, such as for certain marketing communications or non-essential cookies.

7. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Payment service providers (such as Stripe or PayPal, where available)

  • Shipping and delivery providers

  • Website hosting providers (including Squarespace)

  • Website analytics providers

  • Professional advisers where legally required

We do not sell, rent or trade your personal information to third parties.

8. International Data Transfers

As we sell products internationally, your personal information may be processed or stored outside your country of residence.

Where personal data is transferred outside the UK or European Economic Area, we take appropriate measures to ensure it remains protected in accordance with applicable data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

Typical retention periods include:

  • Order records: up to six years for tax and accounting purposes.

  • Customer communications: for as long as reasonably necessary to provide support and resolve disputes.

  • Technical and analytics data: according to the retention settings of our service providers.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal data.

  • Restrict or object to certain processing.

  • Request a copy of your personal data.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at:

muly@mylight.live

11. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly.

  • Remember your preferences.

  • Analyse website traffic and performance.

  • Improve your browsing experience.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

12. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

  • Secure website hosting.

  • Encrypted data transmission where appropriate.

  • Restricted access to personal information.

  • Regular security updates through our service providers.

While we take reasonable steps to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

13. Third-Party Services

We use trusted third-party providers to operate our business, including services for:

  • Website hosting (Squarespace)

  • Payment processing

  • Shipping and delivery

  • Website analytics

These providers process personal data in accordance with their own privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the services we use.

The latest version will always be available on this page, together with the date it was las