Frequently Asked Questions

  • LitLine is a modern lighting brand specialising in unique 3D-printed lamps and accessories. We combine design and technology to create stylish, functional pieces for your home or workspace.

  • As many of our items are made to order, please allow up to 7 days for production before dispatch. Delivery times will vary depending on your location. Estimated shipping times for your location will be displayed at checkout.

  • Most of our products are made using PLA (Polylactic Acid), a biodegradable and eco-friendly material. For parts that require extra strength or heat resistance, we use PETG, which is durable and long-lasting.

  • Yes — PLA is derived from renewable resources like corn starch and is more sustainable than traditional plastics. We aim to minimise waste and produce responsibly.

  • Depending on the product, we may offer custom colours or designs. If you have something specific in mind, feel free to contact us and we’ll let you know what’s possible.

    • Keep away from high heat sources

    • Clean with a soft, dry or slightly damp cloth

    • Avoid prolonged direct sunlight to maintain colour quality

  • Yes, we ship to many countries. Shipping costs and times will be calculated at checkout.

  • We offer a straightforward return policy. If you're not satisfied with your purchase, you can return it within the specified period as outlined in our return policy. Please refer to our full policy page for details.

  • Contact us within 7 days of delivery with photos of the issue.
    We’ll arrange a replacement, repair, or refund, and cover return shipping if confirmed faulty.

  • You can reach us via our contact form, email, or social media channels. We’re always happy to help.